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FAQs

General

We’re a British jewellery designer with a long history in Hatton Garden – London’s world famous jewellery quarter.  We sell through the London Vintage website to allow customers all over the world, to experience our beautiful designs.

Contact us via the website enquiry form, any of our social media channels, or email us on [email protected]

We’re right here, in the UK, and ready to help!

Yes!  We’ve got a UK office and design headquarters, and all of our products are shipped directly to you from our UK warehouse.

Orders & Returns

Yes – you’ll get an immediate email as soon as you’ve placed your website order.  This will contain full details of the purchase, including the product(s), price and delivery address.

Please check your spam/junk folder if you don’t receive it within a few minutes.

Yes, if you contact us within 28 days, by sending an email to [email protected]

Earrings are excluded from this, due to hygiene and health protection reasons.  Earrings cannot be returned (unless they arrive faulty or broken from transit).

See our full Cancellation and Returns Policy, published on this website.

Gift Cards

Yes we do!  You can buy them online and email straight to your recipient.   See our Gift Card page here.

Jewellery Care

We provide jewellery care instructions on this page.

We also send a card with this information, with every product, inside the packaging.

Jewellery Sizing

We’ve written a size guide on every product page.  This will help you to choose the perfect ring size or necklace length.